How to cancel or discard a payment

Relevant to: Buyers

Navigation tree: Transactions > Payments

If you need to, you can cancel an "unprocessed" payment by following these steps:

1. Navigate to the Payments feature within the Transaction module and click on the payment you would like to cancel. 
2. Click on the drop down menu on the top right hand corner and select 'Cancel Payment'
3. Once cancelled, the payment and all associated invoices will be updated to "cancelled" (with a red status). Although cancelled, the payment and invoices will not be deleted and will remain visible.

You can also discard a "draft" payment by following these steps:

1.  Navigate to the Payments feature and click on the payment you want to discard.
2. Click on the drop down menu on the top right hand corner and select 'Discard Payment'
3. Once discarded, the payment and all associated invoices will disappear from the platform. 

The user can then follow the same payment creation process to generate an identical "draft" payment and "unpaid' invoices.

Once a payment has been "processed", it cannot be cancelled.