If you have delivered onto an Order and the quantity delivered on this Order has not been impacted, this article will help you to troubleshoot this issue.
1. How did you create the deliveries into AgriDigital?
In order to link correctly your Delivery to an Order, we suggest you create the Delivery by navigating to the Orders list screen > click on your Order > Option > Create Deliveries.
An Order will require 2 Deliveries (except Orders FROM or TO 'Reference'):
- Delivery -O will debit the origin of the Order; and
- Delivery -D will credit the destination of the Order.
By creating Deliveries directly from the Order, as shown above, the system will be able to generate both sides of the delivery when required and possible.
Please note: you are still able to create the Delivery and link it to an Order from the Deliveries screen. However, by doing it this way will require you to create both Deliveries, AgriDigital won’t generate the second delivery automatically.
2. What type of Order are you delivering onto?
2.1. Contract to Contract Order
The Order’s origin is a Purchase Contract and the destination is a Sale Contract.
You need to check where the Weights and Inspection will be taken (Origin or Destination) on both of the Contracts:
- If Weights and Inspection are matching in both Contracts, creating one Delivery from Order will generate two complete Deliveries (ie -O and -D);
- If Weights and Inspection are not matching in both Contracts, creating one Delivery from Order will generate both Deliveries. However, one of them will be 'In Progress' and you will need to update the quantity and grade in order to complete it.
2.2 Inventory to Contract Order:
The Order’s origin is existing inventory and the destination is a Sale Contract.
You need to check where the Weights and Inspection will be taken (Origin or Destination) on the Contract:
- If Weights and Inspection are taken at Origin, creating one Delivery from the Order will generate two complete Deliveries (-O and -D);
- If Weights and Inspection are taken at Destination, AgriDigital will generate both Deliveries. However, one of them will be 'In Progress' and you will need to update the quantity and grade in order to complete it.
2.3 Contract to Inventory Order
The Order’s origin is a Purchase Contract and the destination is your Inventory.
You need to check where the Weights and Inspection will be taken (Origin or Destination) on the contract:
- If Weights and Inspection are taken at Destination creating one delivery from the Order will generate two complete deliveries (-O and -D);
- If Weights and Inspection are taken at Origin AgriDigital will generate both deliveries. However, one of them will be 'In Progress' and you will need to update the quantity and grade in order to complete it.
2.4 Inventory to Inventory Order
This is where the origin is existing Inventory and the destination is into Inventory at a different location.
- If both site operators are AgriDigital users, both Deliveries will have to be created by the appropriate site from their account;
- If only one site operator is an AgriDigital user, delivering onto the Order will generate 2 completed Deliveries.
Please note: when the location belongs to a Site Operator that uses AgriDigital, only this site operator can create their part of the Delivery.