There are a few ways to request assistance if you have a question regarding your AgriDigital Platform account.
We operate on a ticketing basis, by way of Chat and Email requests will are filtered through to our Customer Support Team Inbox for review and actioning.
Here's how you can reach us.
In-Platform Help 💬
When logged into your AgriDigital account, you will see our AD Logo at the bottom right of your platform screen. This is our Chat feature, where you can seek 24/7 assistance, when you need it.
Our AgriDigital Help Centre 📖
Our comprehensive, self-service Help Centre provides 24/7 access to guides, tutorials, FAQs, and how to videos.
It is your first stop for instantly finding answers, learning best practices, and understanding AgriDigital Platform features at your own pace.
Email our Support Team 📨
For platform queries, complex issues, or technical troubleshooting, our expert Customer Support team are available via email.
Those on a Freemium (unpaid) account ie Growers (NGR), Buyers/Trades and Site Operators, will be subject triage process.
💡Please Note: During busy times our Customer Support Team may not be able to get back to you straight away, rest assured if you have sent us your query, we'll do our best to get back to you, as soon as we can. Make sure you detail out as much as you can about your request to help us help you faster.