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How to Reverse Deliveries
Updated over a week ago

Users can reverse deliveries off a Contract where the delivery meets the following conditions:

  1. The Delivery is not associated with a payment or invoice.
    If a Delivery meets the above conditions, it can be reversed by following these steps:

  • Navigate to the Delivery details screen;

  • Click options in the top right-hand corner of the screen, then click 'Reverse delivery'.

After confirming a reversal action, the delivery transfer will be reversed and this will result in:

  • The Delivery state will update to 'In Progress'

  • One of the compulsory data fields will be removed to ensure the delivery doesn't re-complete.
    This data will then be noted in the "notes" section at the bottom of the delivery to ensure you can input the same data for that field as before.

  • The transfer date will be reset.

  • The owner may incur additional warehouse/storage charges if the original transfer was completed prior to the start of the current calendar month.

  • The associated delivery value, adjustments deductions will all be deleted

  • The contract/order remaining quantity will be updated to exclude this delivery

  • The owner's inventory matching the site/grade/season will be debited by the shrunk amount of the delivery

  • The Site Operator’s matching shrink bin segregation will be debited and the matching deliveries bin segregation credited with the shrink amount

See related article: Why can't I reverse a delivery?

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