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Why can't I generate a payment?
Why can't I generate a payment?
Updated over a week ago

Relevant to: Buyers

Navigation Tree: Transactions > Payments

In order to generate a payment, a user must have a connection with the growers who have un-invoiced deliveries, all of which will be included in that payment run. This is to ensure the user generating the payment has permissions to access the grower's bank account details in order to process the payment.

At the time the user hits the 'New payment' button, the user will be notified on-screen if they do not have a connection with any of the grower suppliers on the payment, including a list of grower's names and NGR numbers.

Information on adding a connection with growers is set out here.

Once the connection has been established with the growers, the user should be able to generate the payment.

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