AQ files are commonly used for CBH Acquisition Files.
Steps For Success:
Import the whole (txt.) file without modification.
Check emails for confirmation of upload.
If errors are identified, click on ‘View Errors’ and note the type of error present on each relevant line. Make edits in notepad to original file and save the file for re-upload. You can upload the file with existing deliveries; it is best to edit the file and re-upload it entirely again.
Solutions for Upload Errors:
Incorrect Contract Number
Contract number is not matching within the AgriDigital system.
Resolution - Check if the grower has transferred deliveries to the correct contract no.
Yes: The contract does not exist in the system and a matching contract will need to be entered into AgriDigital.
No: Work with handler to re-issue the AQ file with the correct contract no. and re-upload the file. Manually adjust the contract No in the AQ text file and re-upload.
Contract Is Full
Resolution - Check the contract in AgriDigital has been entered with the correct no. of tonnes.
No: Adjust the contract in AgriDigital to ensure the volume of tonnes can be accepted. Re-upload the AQ file into AgriDigital platform.
Yes: Accept the additional tonnes or manage difference with their grower.
Delivery Period Has Not Commenced
Resolution - Check contract in AgriDigital has been entered with the correct delivery period.
No: Adjust the contract delivery date to allow the deliveries to be accepted. Re-upload the AQ file.
Yes: Reach out to support for further investigation.
Incorrect Grade on Contract
Grower has transferred a grade of grain that is not nominated on the contract.
Resolution - Accept grade: Manually adjust contract in AgriDigital to accept the grade that was transferred. Decline grade: Manage this with the grower.
Incorrect Commodity / Incorrect Season
Resolution - Check contract in AgriDigital has been entered with the correct commodity or season.
No: Adjust the commodity or season to allow the deliveries to be accepted. Re-upload the AQ file.
Yes: Reach out to support for further investigation.
Grower Does Not Exist
Resolution - Check the NGR no. on upload file for grower is correct and also synced in AgriDigital.
No: Manually adjust NGR no. for grower in the AQ txt file save file, check sync in AgriDigital and proceed to re-upload saved file.
Yes: Reach out to support for further investigation if all matches.
If persistent errors appear for an upload after the above steps have been followed, please reach out to [email protected] or contact us via our in platform Messenger icon.